FAQ

What is this store's return and exchange policy?
Returns will be accepted within 7 days of the delivery confirmation date if item is damaged Once damaged merchandise is received back, your money will be refunded or the item will be replaced. We are not responsible for stolen or lost shipments. Shipping costs are non-refundable. We do not accept returns on final-sale items or custom commissioned work, framed artwork, or hand-foiled state prints. Custom wedding pieces/suites/invitations can not be returned after client has signed off on final proofs.

How long will it take to receive my order?

Shipments are made twice a week and most domestic orders will take 1-2 weeks to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. If you need your order fast, please email us at dotandjot@gmail.com before you make your purchase and we will do my best to accommodate you! 

Do you offer custom wedding invitations?
Yes! We would love to create something special and unique fro your big day.  Due to the extensive time involved in collaborating on these projects, we are only able to book a select number of custom event suites each year. If you are interested in learning more about the process, please contact us at dotandjot@gmail.com for more information.